Return and Refund Policy

At Snapfish, your satisfaction is of upmost importance to us. Your happiness with the service and products that you receive is our top priority. Our website is designed to make your shopping experience as simple, quick and easy as possible, We have advisory recommendations when it comes to image resolution and cropping specifications to ensure that you receive a high quality product. Please contact us to arrange a refund or replacement following the instructions below. We ask that you please return the unsatisfactory items.

If you request a refund, it will be credited to the credit card currently listed in your Snapfish account. If you request a replacement, we will arrange for you to reorder the original items at no charge. We cannot re-submit or re-create orders. In the case of a replacement or a refund, we will also notify you with instructions on how to use your additional 10% discount towards a future order.

To request a refund or replacement, please fill out the Return and Refund form.

Frequently Asked Questions: Returns and refunds

How do I send back returned items?
Snapfish will pay for the postage of your return. Depending upon what you are returning, we let you know whether to send the merchandise back in your own envelope or box with the prepaid mailing label we will provide.

How soon should I expect to see a credit from Snapfish?
After you have completed the Return and Refund formplease allow 2-3 business days for customer service to contact you. Once a refund has been credited to your account we will send you an email notification. Please allow 48 hours after receiving the email message for the credit to appear on your credit card.

Can I cancel an order I have placed but have not received?
Unfortunately, we cannot cancel or adjust any online orders. If you believe that you have placed an order in error, please email or contact us through the  customer service page, and let us know which email address you use to log in to Snapfish.