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Help index > Returns and refunds
Return and refund form
We are committed to your satisfaction at Snapfish!
Please fill out this form to request a replacement or refund. If you request a replacement we can arrange for you to re-submit the order in question at no charge. Within a few minutes after you submit this form, we'll email you a Return Authorisation Number and detailed instructions at the address you provide below.
1.  Your email address (you use to log in to Snapfish)
   
2.  First name
 
3.  Last name
 
4.  Daytime phone number with area code (in case we have questions)
 
5.  Order Number(Optional)
 
This information helps us process your return/refund more quickly.
Where can I find my order number?
6.  I paid with (optional)
 
7.  Product (please select one):
 
8. 
 Replace   
 
9.  Tell us what was wrong with this item:
    Wrong Size/Finish/Quantity/Type
    Prints only: Missing one or more
    Quality Unsatisfactory
    Item Defective or Damaged in Shipment
    Order not Received
    Something Else
10.  Please enter your order number below (if you have it), the quantity of the item, and any additional details you can provide
 
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